Our Process

Hire a relay virtual assistant

Our RELAY Framework simplifies the process of hiring a virtual assistant and ensures you find the perfect match.

How it Works

The Relay Way

From identifying your needs to aligning objectives, our process guarantees a smooth onboarding experience, making it easy to enhance your customer support with minimal effort.

01

Review Needs

02

Evaluate Skills

03

Locate Match

04

Align Objectives

05

Your Competitive Advantage

A Tailored Approach

Our five-step process ensures you get the perfect virtual assistant match, aligned with your business needs and customer service goals, giving you a competitive advantage.

1. Review Needs

We assess your business needs to identify the exact customer support tasks required.

2. Evaluate Skills

We pinpoint the skills necessary to meet those needs, ensuring customer service expertise.

3. Locate Match

We find the best virtual assistant whose skills align with your specific requirements.

4. Align Objectives

We ensure the assistant’s role fits smoothly with your customer service goals.

5. Your Competitive Advantage

You gain a competitive edge through improved customer satisfaction and focus on growth.

“Don’t tell people how to do things, tell them what to do and let them surprise you with their results.”

General George S. Patton

Free Download

Delegate The Boring Stuff

30 Boring Tasks You Should Delegate Right Now

Learn 30 different tasks you can delegate when you work with one of our virtual assistants. Delegating these tasks to a virtual assistant can free up time, allowing you to focus on higher-level strategic activities.

Ready to Delegate The Boring Stuff?

Frequently asked questions

What do most entrepreneurs need help with?

Most entrepreneurs we work with need help staying organized. Common tasks include booking travel, managing emails and calendars, proofreading documents, and handling other administrative responsibilities. These tasks can become overwhelming, especially for entrepreneurs trying to focus on growing their business. A virtual assistant can take care of these day-to-day duties, allowing entrepreneurs to concentrate on strategy, growth, and innovation.

Does my virtual assistant use AI?

Yes, many of our RELAY virtual assistants utilize AI tools to enhance efficiency and simplify repetitive tasks. These AI-powered tools help with tasks like scheduling, data entry, and content generation. By leveraging AI, your VA can focus on more complex, high-level work while ensuring routine tasks are handled quickly and accurately. We integrate technology seamlessly to give you the best support possible.

What if I don’t need all of the hours for the month with my VA?

We understand that your needs may vary month to month, and we’re flexible to accommodate that. However, please note that unused hours do not roll over to the next month. Our goal is to ensure that you’re using your VA efficiently, so we encourage proactive planning to maximize your hours each month. We can also adjust your plan if your needs change over time.

What if I want to hire my VA in a full-time, W2 role?

That’s a fantastic outcome if your VA has added significant value to your business! If you’re considering bringing your VA on board in a full-time W2 capacity, we’re here to help facilitate that transition. Please reach out to our Client Success Advisor, and we can discuss the best way to move forward, ensuring a smooth transition for both you and your VA.

I’ve never used a VA before. Where should I start?

You’re in the right place! The first step is to fill out our inquiry form so we can schedule a call with our team. During the call, we’ll learn more about your business, your needs, and how a VA can support your goals. From there, we’ll help match you with a VA who has the right skills and experience to help you succeed. We’ll guide you every step of the way to ensure the process is smooth and easy for you.